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Frequently Asked Questions:

Q:   When will waitlist products be available for order?

If you have signed up on the waitlist, we will email you once the product becomes available.

Q:   When will my order ship?

Once the order is processed, we use USPS Priority to ship your package. Based on your location, it may take 2-5 business days for your package to arrive.

Q:   Are Allison Pera totes available at retail stores?

We are currently only available through our website.

Q:   Do you ship internationally?

We are currently focusing on our customers in the U.S. but our international customers have been using third-party shipping services to receive their package. If you have other questions, please email us for more info at contact@allisonpera.com.

Q:   Can I return or exchange my order?

If for any reason you are unhappy with your purchase, you may return item(s) within 30 days of purchase. Returned items must be unused, unworn and in good condition with original packaging included.

Contact us at contact@allisonpera.com and we will get the return process started by sending you a return label.

Once returned, we will deduct the label fee and the rest will be refunded back to your original card.

For exchanges, please proceed with a return then make a new purchase.

Q:   How should I clean my bag?

Leather care: To remove spills or dirt stains, use a damp cloth to wipe away the debris. Avoid harsh solvents such as alcohol, acetone, and oil, which could harm the exterior of your bag.

Ultramicrofiber suede care: Most spills can be taken care of by patting the area with a paper towel. For dried-in soiling or coffee stains, gently brush the stained area. For more difficult stains, gently wipe with a well-rung cloth dampened with lukewarm water. Gently brush the area then let dry completely before using.

For oil-based stains, wipe the area as much as possible (without spreading the stain) with a dry cloth or paper towel. Take two rags, one soaked in ethyl alcohol, the other clean and dry. Pat the stained area with the alcohol-soaked cloth then pat the loosened dirt and oil off with the dry cloth. Repeat depending on degree of soiling and let dry completely.